Need Help?
Below FAQ are some common concerns of our clients.
If you have other questions, please just send it to info@lorianne-Ir.com.
Pre Sale Questions
1. What types of products do you offer at Lorianne?
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At Lorianne, we specialize in elegant handbags and premium accessories that combine style with functionality. Our collection features stylish and trendy designs, including our signature cream-colored handbags that complement a variety of outfits and styles. We offer finely crafted handbags that are timeless pieces suitable for every occasion, along with other fashion accessories that exude elegance, sophistication, and charm. All our products are carefully curated by LAURA RICCI READYMADE GARMENTS to ensure the highest quality standards.
2. How can I determine the right size and style for my handbag?
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We understand that choosing the perfect handbag online can be challenging. To help you make the best choice, we provide detailed product descriptions and multiple high-quality images for each handbag. Our cream-colored designs are specifically chosen to complement various outfits and personal styles. If you're unsure about sizing or style compatibility, we recommend reviewing our product specifications carefully. For additional assistance, you can contact our customer service team at +971563493686 for personalized recommendations based on your preferences and needs.
3. What is your quality guarantee and authenticity policy?
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Quality is our top priority at Lorianne. As part of LAURA RICCI READYMADE GARMENTS Trading LLC, we incorporate strict quality guidelines in our manufacturing processes, ensured by rigorous quality checks and zero error tolerance. We maintain high quality standards throughout our entire process and organize regular workshops to develop our team's knowledge and creativity. All our handbags and accessories are 100% authentic and sourced through our established network of trusted suppliers. We've been building strong, long-term relationships with clients and suppliers since 2017, based on comprehensive market knowledge and trust.
4. What are your shipping and delivery options?
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We ship our handbags and accessories from our Dubai headquarters located at The Prime Tower, Office No 2001-107, Business Bay, Dubai, UAE. Our shipping services cover multiple regions, and we work to ensure your orders are processed and dispatched promptly. For specific delivery timeframes, shipping costs, and available delivery options to your location, please contact our customer service team at +971563493686. We'll provide you with detailed shipping information based on your specific destination and preferred delivery method.
5. What is your return and exchange policy?
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We want you to be completely satisfied with your Lorianne handbag purchase. Our return policy allows customers to return items that don't meet their expectations, provided they are in original condition with tags intact. Given the premium nature of our handbags and accessories, we carefully inspect all returned items to ensure they maintain their quality for future customers. For detailed information about return timeframes, conditions, and the return process, please contact our customer service team at +971563493686. Our team will guide you through the return procedure and help resolve any concerns about your purchase.